Frequently Asked Questions
General
HOW CAN PROVIDER ON DEMAND IMPROVE VIRTUAL HEALTHCARE?
Provider on Demand offers patients and employers access to urgent care-type medical visits in a convenient, cost saving, and hygienic POD, with real physical exams. Gone are the days of trying to describe the severity your symptoms and hoping the provider understood. With POD, a health care technician is performing the physical exam under the direction of the provider for better diagnosis and more humane care. Telemedicine is severely limited in this capacity. POD is not.
Imagine asking a plumber to diagnose the problem with your sink without being able to see or examine the pipes. This is what telemedicine currently tries to do with your health.. POD fixes this problem by utilizing breakthrough technology and a human touch.
WHY CHOOSE PROVIDER ON DEMAND?
Provider on Demand combines the highest level of care and in-person exam that patients deserve with the affordability, ease of access, and geographic reach of telemedicine. Employers, colleges and universities alike can improve satisfaction of their employees and students while reducing the huge burden of rising healthcare costs. Productivity in the workplace and the classroom increase while the health of your staff or study body improves.
HOW DOES PROVIDER ON DEMAND PROTECT MY PRIVACY?
Provider on Demand is committed to protecting the privacy of every one of our users. Our PODs are constructed with soundproof materials and automatic privacy glass to provide a safe and private encounter. We comply with all relevant state, federal, and international laws and regulations including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). Your protected personal health information will not be shared without your consent unless required by law. Your privacy is paramount and POD considers this a priority equal to your healthcare and safety.
WHEN SHOULD I USE PROVIDER ON DEMANDS SERVICES?
Consider choosing Provider on Demand for any health issue when you would normally choose an urgent care, telemedicine visit, worker’s compensation visit, student health visit, or primary care visit. With POD, preventative care becomes too convenient to neglect. POD patients are the healthiest people!
CAN PROVIDER ON DEMAND HANDLE EMERGENCY SITUATIONS?
While we have some of the best trained staff and providers available, you should NOT use POD for emergency medical or mental health care. Please call 911 if you are experiencing a medical or mental health emergency.
DO I HAVE ACCESS TO PROVIDER ON DEMAND?
Provider on Demand is accessible through your employer or student health plan. You can contact your employee health department or student health department to verify eligibility. We will confirm your eligibility for services at our POD locations upon your visit so there are no surprises.
ARE PODs SAFE?
PODS are staffed during operating hours by a live and professional human being who can assist you. Provider on Demand also features 24/7 security surveillance outside the physical structure and has been built by engineers to the highest safety standards in the industry. Entry is prohibited by any other individuals during your visit.
How much will I be charged?
Nothing!
POD access is granted through your institution. If you have access, you have free unlimited access to the POD. No need for insurance cards, HSA accounts or fear of bills coming in the mail.